Problem-solving is a part of life at all levels. We all face situations where we need to figure out what happened, what went wrong, and how to avoid that again. There are several very detailed, complicated programs for problem analysis and decision-making. This course, however, introduces a simple process you may follow for most problems you encounter.

Every day, in many areas, but especially as a leader in your organization, you are called on to make plans, to revise plans, to deal with problems, etc. You want to figure out how to do things right, but you sometimes you have to figure what went wrong, determine how to correct it, and look for ways to avoid the same problem in the future.

This course will help you become a better problem solver. The material is based on years of problem-solving experience with the United States Marine Corps, public and private organization, for fortune 100 companies.

“Red Light.”

“Green Light.”

The Informal Conflict Resolution System (ICRS), uses the image of a traffic signal or lights on a control panel. It gives us a way to handle what may be inappropriate behavior either immediately on the spot, or after the fact in an informal fashion. That way, initial disagreements or conflicts may be removed at a low level before they become formal or official.

In this course you will learn to evaluate conflict versus tension, and how to resolve conflict in any of four roles: Recipient, Offender, Observer, or Supervisor.

You will also learn that oftentimes some additional

What are ethics?

Ethics have been a prime topic for discussion since the earliest of times when primitive man first learned to reason. Most of the great books throughout history address the topic of ethics. As with any heavily researched subject, there are many definitions of ethics. This course explores some definitions of ethics and the various terms associated with ethics.

This course will help you define terminology related to ethics, and present you with many ethical situations to consider and discuss with colleagues, friends, and family.

There are a lot of jokes about meetings, such as, “The only thing decided at meetings is when to hold the next meeting.”

However, one executive we know remarked to a group of junior executives that if they wanted to grow and advance in business, they better learn to love meetings. Meetings are where much of the day-to-day work of business gets done.

That being said this course will help you plan and conduct effective meetings.

So let’s get started.