The Informal Conflict Resolution System (ICRS), uses the image of a traffic signal or lights on a control panel. It gives us a way to handle what may be inappropriate behavior either immediately on the spot, or after the fact in an informal fashion. That way, initial disagreements or conflicts may be removed at a low level before they become formal or official.
In this course you will learn to evaluate conflict versus tension, and how to resolve conflict in any of four roles: Recipient, Offender, Observer, or Supervisor.
You will also learn that oftentimes some additional